My friend just purchased a new Dell Inspiron 1420 running on Windows Vista Home Premium, with a pink cover. Once we got the machine, we loaded it with some basic software and some photos. Thereafter, all she did was only normal surfing.
After a few hours, the machine began to slow down untill it hanged. After trying out every possible buttons and the system is still not responding, we have no choice but to press and hold the power button to shut it down.
The next time it started up, some of the Windows Vista system files got corrupted. So, the fastest recovery way would be to use Dell System Restore. I was surprised that the first few search results were not Dell Support pages (just like when we search for Windows problem, we normally don't get Microsoft support pages). Most of the pages asked me to press Ctrl + F11 when the system boots up to initiate Dell System Restore.
I failed to initiate the System Restore until I read it at yorkspace.com that I should press F8 if I'm using Windows Vista. The steps after that were very straight forward. A full guide taken from Dell Support page (which I found later) is as follows:
- Restart the computer.
- Tap <F8> during startup until the Windows Advanced Options menu appears. If the Windows Advanced Options menu does not appear, restart the computer, and try again.
- Press the <Down Arrow> until Repair Your Computer is highlighted, and press <Enter>.
- In the System Recovery Options window, log in as a user with administrative rights, and click OK.
- In the Windows Vista Recovery Environment, click to select your language, and click Next.
- Click System Restore.
- In the System Restore window, click Next to display the most recent restore points in chronological order.
- Click the Show restore points older than 5 days check box for a complete listing of restore points.
- Click to select a restore point.
A good starting point is to attempt to restore from the most recent restore point. If this fails to correct the problem, then try the next oldest restore point until the issue is resolved. Any software installed after the selected restore point needs to be reinstalled.
- Click Next and then Finish.
Though I successfully recovered the system, it did not go well the second time. The machine lasted for a few hours for me to reinstall everything, it slowed down and not responding again. I'll get Dell engineers to check up the system.
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