I spent 17 minutes talking (and listening to commercials) to a Streamyx technician because she insisted me to do some silly troubleshooting.
My settings: A few computers connected to a D-link router modem. I'm able to access the router page from my PC.
My problem: ADSL/Link light blinking, which is obviously a problem with the line.
The silly troubleshooting instruction:
- Do direct connection from the wall socket to the modem, then restart the modem. (Acceptable)
- Open your PC, open up command prompt, type: ipconfig, then check the IP address, subnet mask and default gateway is correct. (Why should I do so when I'm able to access to router page?)
- Ping your own IP. (???)
- Ping your localhost. (...)
- Ping your own the default gateway. (.........)
I was wondering how the troubleshooting instructions would help her identify the problem. Finally, she restarted the port at their side and the internet works again.
So, what you should really do, is to ask them whether there's any outage at your area. If there's none, tell them you have done the above then ask them to restart the port.
- Make sure you paid your bill. You can check by calling their billing department.
- Call them on your handphone or cordless phone, so that you can walk around to do what is needed to be done.
- You can save money by calling 100 from your home line, but you will need extra line to do so. Else, you will either get noise (if you have extra extension) or disconnect your own phone.